FAQ
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Q: How do I return something?
A:Β All necklaces created using our online charm bar are final sale. Other items are eligible for return within 5 days of receiving the order. Email us at info@itsespeciallylucky.com with your order number and reason for return to begin this process. If you received a damaged item, please include a photo. Please note that sometimes we mark things as final sale and these items are not eligible for refund or store credit.
Q: Where can I find a charm that I saw on Instagram?
A: Email us a photo of the charm that youβre interested in at info@itsespeciallylucky.com. If itβs available for purchase on our website, weβre happy to send you the name of the charm so you can find it. Please note that some of the charms seen on Instagram are only available at our in-person pop-up events.Β
Q: How long will it take to get my lucky jewels?
A: If you purchased something using our custom charm bar, please allow 2-4 weeks for creation before the item(s) ships. For all other purchases, please allow up to 5 business days before the item(s) ships. Once the package leaves our facility, please allow 3-5 business days for transit time.
Please note: If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS. If a package is mishandled, stolen or lost, we do not claim responsibility for compensation or reimbursement.
Q: How do I care for my lucky jewels?
A: Keep away from cleansers, soaps, lotions, perfumes, sunscreens, and other liquids. Be sure to take off before you exercise (run, swim, bike, work out). Gently wipe clean with a fresh, dry cotton cloth.
Q: What is gold filled jewelry?
A: Our gold filled jewelry has 5% real gold in them so they are tarnish resistant- they can last for years!
Q: Do you only offer pop-ups in Atlanta?
A: Currently, yes. We are working on expanding our pop-up cities, so email us at info@itsespeciallylucky.com so we know youβre interested!
Have another question?
Email us at info@itsespeciallylucky.com and someone will get back to you.Β Please allow 2-3 business days for a response. Please do not DM us on Instagram with questions about your order.