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FAQ

 

How can I return an order?

All purchases are refundable as long as you email us within 2 days of receiving your package. You will need to ship it back to us within a week. If you receive your jewelry damaged please email us with a picture so we can better help you!

How long does it take for me to get my lucky jewels?

Please allow up to 10 business days for your lucky jewels to be made and shipped out. Once jewels are shipped allow 2-5 business days for USPS to deliver your order!

Note: If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS. If a package is mishandled, stolen or lost, we do not claim responsibility for compensation or reimbursement.

*Due to COVID there are longer delays in shipment*

Can I wear my lucky jewels in the shower/pool?

Our jewelry is 12-24k gold plated brass! Each piece has a specific description of its materials.

Real gold plated jewelry is slow to tarnish so they won’t tarnish for a good bit and won’t turn your skin green...to make them last longer it’s best to not put perfume on them directly and to also avoid showering and working out in them.

We also recommend cleaning your jewelry with a clean cloth once in awhile to help bring the shine back.

What is gold filled jewelry?

Our gold filled jewelry has 5% real gold in them so they are tarnish resistant- they can last for years! These jewels can be worn in the shower pretty often and still keep its shine.

I have a boutique and would love to carry lucky jewels! How do I go about that?

For more info on our wholesale please send us an email!

Can’t find your question?

Please email us with any questions & concerns!

info@itsespeciallylucky.com